Troubleshooting

• How do I complete my eNotary session if my additional signer is in a different location?
• Why can’t I do an eNotary session?
• How do I file a credit report dispute?
• What do I do if I disagree with the decision about my dispute?
• What if I don’t have a camera on my device?
• I entered in my information incorrectly. Can I change it?
• What happens if my verified income is less than my stated income?
• What do I do if my ID is expired?
• How can I cancel my application?
• Why was my application declined?
• Why was I declined after receiving an offer in the mail?
• Can I apply again after a decline?
• If I was declined because my property was ineligible, can I try another property that I own?
• If my property was eligible, but I was declined because of my credit, can another owner of the property apply?